Do you have questions? We have the answers!
With sub underlying page you click on that informs / opens
is your info desk is permanently manned?
No, our info & helpdesk is open until 9 p.m.
You can check in and out 24 hours at any time of the day
Arrival at the airport after 20:00
Between 8 pm and 8 am, check-in is only possible in combination with a transfer.
Miguel, our driver, will pick you up from the airport and take you directly to Torso. He will also take care of handing over the key to the accommodation.
What are the times for check-in and check-out?
Guaranteed check-in time is 14:00. If you arrive earlier, we can not guarantee that your room is ready for a check-in.
Of course you can already use all our facilities when you arrive early.
Please leave your room before 11 am on the day of departure.
Late check-out is possible subject to availability and on request (extra costs) until 3 pm at the latest.
Can I store my luggage?
Yes. We can always store your luggage in our luggage room free of charge.
There are also lockers available for valuables.
Toilette and shower possibilities for late departures.
Naturism in Gran Canaria
Club Torso is shielded around, the choice to do something or nothing
wearing is entirely up to you.
Do you have smoking rooms?
The Spanish law prohibits smoking in the bungalow / rooms and is non-smoking.
On your own terrace and the public outdoor space such as around the pool or garden you will find the designated places for smokers. Respect your fellow guests at the resort who do not smoke.
If there is smoking in the room, a service charge of € 185.00 will be charged for additional cleaning efforts.
Are the Bungalows & Villas equipped with a safe?
Yes, all our Villas & Bungalows have an electronic safe for free.
Do you have a laundry service?
Yes, optionally wash, including detergent, and / or dry
Bring in the morning - Clean and dry in the afternoon.
An accompanying price list is available for you on your info Channel of the Bungalow.
In the room spacious there is also the possibility to iron.
Here is a steam iron at your disposal, free of charge.
Are there any costs for wifi?
Our guests can use the internet for free. You have free Wi-Fi connection via fiber optic.
Watching Netflix without problems ...
Via the satalite we have a range of international television channels that you can receive.
Should I book via an online platform or directly at the hotel - resort?
You will always find the best price by booking directly with us - on the website, www.ClubTorso.com
Other platforms always have restrictions in the fine print. With which you quickly pay 15, - euro per day more.
For questions e-mail firstname.lastname@example.org or by phone: +34 928 988 565
Do you have a loyalty program?
No, with 85% regular guests, the loyalty is already calculated in our night prices.
Is a credit card required for the booking or reservation.
You have the choice to make a reservation with payment by credit card or a bank transfer of your choice.
The bath towels are changed every day
Find the information about this in the bathroom.
Pool / beach sheet. Will be handed over on arrival.
The change is after every 7th day. Or rather a 1.95 per issue.
What are the breakfast times and how much does it cost
Club Torso offers you a healthy and extensive breakfast buffet. We welcome you daily from 09:00 to 11:00.
Breakfast for our hotel-resort guests who have to leave early!
You can request a breakfast package at the info desk the evening before departure without any costs.
Our Breakfast service is included, and only for guests who have booked directly through our site.
Breakfast for our visitors costs € 11.50 per person.
Room service is available
Yes, you can always order (11/20 hours) via our snack menu (without service costs).
Single, couples, friends
Holidaying in Gran Canaria: Club Torso is the right destination for everyone.
From 18 years to 88 years, there is always a mix of single, couples or just good friends, to be found on the accommodation
Is it possible to have single beds.
All bungalows have a bedroom with a high-quality double bed. There is no option of single beds.
Can I bring my pet?
Although they are still so sweet, pets are not allowed in the resort.